At KNITURA, customer satisfaction is our top priority. We stand by the quality of our products and want to ensure that you are happy with your purchase. Please review our return policy for any product-related concerns.

Eligibility for Returns

We accept returns only under the following conditions:

• The item is defective or damaged upon arrival.
• You received the wrong item(size, color, or style).
• The return request is made within 3 days of delivery.

Non-Returnable Items

• Products that have been used, washed, altered.
• Custom or personalized products.

Return Process

• Contact our customer support team within 3 days of receiving your order, with details and photos of the issue.
• Once your return request is approved, we will provide you with return instructions.
• Please ensure the product is in its original packaging, unused, and with all tags intact.
• Shipping costs for returning the item will be covered by us if the product is faulty or incorrect.

Refunds

Once we receive and inspect the returned product, you will be notified about the approval or rejection of your refund. Approved refunds will be credited within 7-10 business days and credited to your original payment method.

If you have any questions about this Return Policy or your data, please reach out to us via KNITURA support@knitura.com